Companies spend a great deal of time and money developing knowledge that allows them to fulfill their mission and gain competitive advantage. It exists in structured form (in databases), in unstructured form (usually in documents), and in the know-how and experience of employees. The return on investment in generating this knowledge is only realized when employees can retrieve it in the form they need, at the time they need it. They must be able to trust that the knowledge is accurate, and they must know when and with whom the knowledge can be shared. This is the stuff of knowledge management.
MicroWorks' KM solutions: