Constituency Relationship Management solutions provide organizations with integrated methods for capturing constituency information and tracking the ongoing relationship with these organizations. A CRM solution can manage all constituency information in one place, saving time and ensuring accuracy, within a flexible and affordable solution. MicroWorks also provides CRM integration with Microsoft Performance Management and Business Intelligence tools. These provide additional capabilities to analyze the effectiveness of your relationships with your constituents.
CRM can positively impact business processes in the areas of marketing, sales and customer service:
- Manage your account, contact, product and contract information
- Schedule services, delegate activities and use workflow across teams and groups
- Record and track interactions with constituents, including e-mails and phone calls
- Improve campaign planning and execution
- Improve forecasting, analytics and reporting in marketing, sales, and service.
Download our Microsoft CRM information sheet
For more information, or to arrange a meeting to find out more about CRM solutions, please contact us at CRM@MicroWorks.ca.