We take pride in our customer relations and we recognize our clients' need to manage their own relationships with customers, members, stakeholders, and associates. We offer Constituency Relationship Management solutions to all types of organizations whether they are private corporations, governmental agencies, industry associations or non-profit groups.

Constituency management databases manage contact information, track interactions, and maintain membership accounts. These systems can also be utilized to direct marketing campaigns. Constituency management systems can be integrated as required with email applications, telephony systems, public-facing websites and accounting systems. Each implementation is custom tailored to the client's line of business.

We offer a proven, structured approach to implementing CRM solutions. The typical implementation approach involves:

• Conducting an initial assessment to develop the solution concept, including business goals and needs.
• Performing a CRM "essentials" implementation to provide basic functionality, such as the management of organization and contact information, and the ability to track email exchanges.
• Adding functionality based on defined business requirements. This could include event management and case management functions, for example.

Download our Microsoft Dynamics CRM information sheet

For more information, contact us at CRM@MicroWorks.ca.